Frequently Asked Questions
Everything you need to know about our fresh apparel and accessories.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for apparel?
We accept returns and exchanges on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Please note that shipping fees are non-refundable.
How do I know what size to order?
Every product page features a detailed size chart. Our apparel generally follows standard unisex sizing, but we recommend checking specific measurements for our slim-fit collections.
Do you offer international shipping?
Currently, the In-N-Out Burger Company Store ships exclusively to addresses within the United States and U.S. territories.
Can I return an online order to a local In-N-Out Burger restaurant?
No, items purchased through the online Company Store must be returned via mail to our distribution center and cannot be processed at our restaurant locations.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like Apple Pay and PayPal.